Deliveries and returns


The products are delivered to the delivery address indicated when you order. Items in stock are shipped within 48 hours and custom orders within 10 days.

All our products are shipped from Paris.

Our available shipping methods are:

  • Green letter followed
  • Colissimo 48h (for items whose dimensions exceed letter format)
  • Mondial Relay
  • Collection in our Parisian workshop

Collection from the workshop is at 51 avenue du Général Michel Bizot by appointment only. We will contact you shortly after your order to agree on the day and time of collection.

Atelier Markiz is in no way responsible for carrier delays.

A delay, even significant, cannot constitute an acceptable cause, neither for refusal of delivery, nor for action for damages of any kind.

A question ? Do not hesitate to contact us via the email address:


Items can be returned or exchanged within 14 days of receipt of your order.

To be eligible for a return, your item must be unused and in the same condition you received it. A damaged, stained or broken item cannot be refunded or exchanged.

Refund :
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision whether to approve or reject your refund request. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Exchange :
If you wish to make an exchange, please contact us first by e-mail at the following address: telling us which product(s) you wish to exchange. Our items are only available in very small quantities so we can ensure available stocks. Shipping: To return a product, you must send it to:

Alexane Augeraud
51 avenue du Général Michel Bizot
75012 Paris

Return costs are your responsibility and are not refundable.